Purchased in the UK and want to make a return? 🛍 Click here for our full return policy!

Start a Return:&#xA0;To start a return, click <a href="https://kulanikinisuk.loopreturns.com/" rel="noopener noreferrer" target="_blank">here</a>.Return Policy:&#xA0;Items purchased from our website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for a refund to your original payment method or a store credit! &#x1F495; For sanitary reasons, please try on all swimwear over underwear!&#xA0;Final Sale:&#xA0;Items marked as Final Sale are not eligible for return unless your item is damaged upon receiving it or our pick and pack pixies have accidentally packed the incorrect item. Please contact our lovely customer care girlies at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> and we will try to organize a replacement of the item if possible! &#x1F49E;Return Cost:&#xA0;A&#xA0;Our returns process comes with a little fee!! &#x1F495; A &#xA3;10 GBP return shipping fee will be deducted from your refund if you choose to return for a refund to your original payment method! FYI: The cost of shipping on your order is non-refundable!&#xA0;Refund Processing:&#xA0;Once our amazing returns girlies receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days! Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account! &#x1F4B8;For information on refunds processed to Clearpay, click&#xA0;<a href="https://www.clearpay.co.uk/en-GB" rel="noopener noreferrer" target="_blank">here</a>.For information on refunds processed to Klarna, click <a href="https://www.klarna.com/uk/customer-service/how-long-do-refunds-take/" rel="noopener noreferrer" target="_blank">here</a>.Split Payment Refunds: If a purchase is completed using a gift card and another method of payment, when a refund is processed, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods.

Return From The UK

Purchased in the UK and want to make an exchange? 🛍 Click here for our full exchange policy!

Start an Exchange: To start an exchange, click <a href="https://kulanikinisuk.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">here</a>.Exchange Policy:&#xA0;Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be exchanged within 30 days of purchase! &#x1F495; For sanitary reasons, please try on all swimwear over underwear! Exchange Shipping: We will begin preparing your new pieces for shipment when your return pieces are in transit back to us - you won&apos;t have to wait until your return reaches us for your new pieces to ship! &#x1F970; All exchanges are shipped via DHL Standard which typically offers delivery in 5-8 business days once the package ships. PSA!! Business days do not include weekends or holidays. We are not able to offer Express shipping for exchanges at this time. &#x1F49E;Final Sale: Items marked as Final Sale are not eligible for return.Exchange Costs:&#xA0;Our exchange process comes with a little fee!! &#x1F495; A &#xA3;5 GBP return shipping fee will be charged when setting up your exchange. Exchange Item Availability: When you set up your exchange through our portal, please note pieces you select to exchange cannot be held for you! A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your shiny new pieces! &#x1F459; If the piece(s) you have requested to exchange for are out of stock, we will automatically email you a store credit for the item(s) so you can choose something new! Exchange on Exchange:&#xA0;If you&#x2019;ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. FYI!! We are not able to offer a second exchange. &#x1F49E;

Exchange From The UK

Purchased in Gibraltar, Guernsey, Isle of Man or Outside of UK and want to make a return? 🛍 Click here for our full return policy!

For customers shopping outside of UK we are able to offer a return for refund. Sorry we are currently unable to offer exchanges for customers shopping from Guernsey, Jersey, Isle of Man,&#xA0;Anguilla, Montserrat, the Turks &amp; Caicos Islands, the British Virgin Islands, the Cayman Islands or St. Helena.Start a Return: To start a return for refund, <a href="https://kulanikinisuk.loopreturns.com/#/">click here</a>.Return Process &amp; Cost: Sorry we do not provide return shipping labels! Once you set up your return through our portal, you will be provided with our warehouse address in Sydney, Australia where you can ship your pieces back to. &#x1F49E; You may mail your pieces back through the shipping carrier of your choice and are responsible for the cost of shipping. The cost of shipping on your original order is non-refundable and we highly suggest sending your pieces back using a trackable shipping method! Your refund will be processed when your package arrives and is processed by our team. &#x2728;

Return From Gibraltar, Guernsey, Isle of Man or Outside of UK

Our pieces marked as "Final Sale" want to find their forever home and are not eligible for return or exchange. 💕 Click for more info..!

Our pieces marked as &quot;Final Sale&quot; on the product page and pieces purchased from our sale section, mystery items, and our super cute accessories (scrunchies, headbands, hats, bags) want to find their forever home and are not eligible for return, unless of course, they&apos;ve had a little mishap on their way to you or if we&apos;ve made a mix-up with your order. &#x1F495; If your Final Sale item is faulty or if our pick and pack pixies have accidentally packed the incorrect item please contact our lovely customer care girlies for assistance!&#xA0;&#x1F380;&#xA0;

FINAL SALE = No Exchange or Return

We know you want your exchange pieces and refunds fast! So we are pleased to share that we now offer INSTANT Exchanges and INSTANT Refunds!⚡ Click for more info..!

We know you want your exchange pieces and refunds fast! So we are pleased to share that we now offer INSTANT Exchanges and INSTANT Refunds! &#xFE0F;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;<ul><li>To start an Instant Exchange or Instant Refund please&#xA0;<a href="https://kulanikinis.loopreturns.com/#/">click here!</a></li><li>Instant Exchange orders will be processed and shipped straight away via our Standard Shipping service (delivery in 2 -5 business days) - this means no more waiting for your return package to be in transit back to us before your new exchange pieces ship!! &#x1F973;</li><li>For Instant Exchanges, there will be a little authorisation hold on your credit card in addition to the &#xA3;5 exchange fee to secure your instant exchange!&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For Instant Refunds, there will be a little authorisation hold on your credit card in addition to the &#xA3;10 return handling fee to secure your instant refund!</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">You&#x2019;ll then have 14 days to return your package to us! If it isn&#x2019;t in transit back to us within 14 days, your credit card will be charged for the full amount of your new pieces - so be sure to get your pieces mailed back in under 14 days!</li></ul>

Instant Exchanges + Instant Refunds

Found the perfect Kulani gift for someone special and want to give them a gift receipt just in case? 👙🎁 You can create a gift receipt for them! Click for more info..!

Found the perfect Kulani gift for someone special? &#x1F459;&#x1F381; You can create a gift receipt for them here: <a href="https://kulanikinisuk.loop.gift/#/gift-receipt" rel="noopener noreferrer" target="_blank">https://kulanikinisuk.loop.gift/#/gift-receipt</a>Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Gift receipts can be printed, emailed, or you can share the link to the gift receipt in whatever method you prefer!&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">The gift receipt has a QR code that your special someone can scan to start their return/exchange request!</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">The receiver of your special gift can set up a return for exchange or store credit within 30 days of purchase for any eligible items! PSA: Items marked as final sale are not eligible for return or exchange! &#x1F495;&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you used a discount code on the original order and that code has return or exchange restrictions, those restrictions will apply to the gift return/exchange as well! Please make sure to check out our full&#xA0;<a href="https://www.kulanikinis.com/pages/help-center?hcUrl=%252Fen-US%252Freturn-from-the-usa-82310">return policy</a>!</li></ul>

Gift Receipts

Received a Kulani gift but want to exchange for something even MORE perfect? 👙 You can request a gift return or exchange! 🎁 Click for more info..!

Received the perfect Kulani gift but want to exchange for something even MORE perfect? &#x1F459;&#x1F381; You can request a gift return or exchange here: <a href="https://kulanikinisuk.loopreturns.com/#/gift" rel="noopener noreferrer" target="_blank">https://kulanikinisuk.loopreturns.com/#/gift</a>Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD;&#xA0;<ul><li>You can set up a return for exchange or store credit within 30 days of purchase for any eligible items!&#xA0;</li><li>PSA: Items marked as final sale are not eligible for return or exchange! &#x1F495;&#xA0;</li><li>If your special gift-giver used a discount code on the original order and that code has return or exchange restrictions, those restrictions will apply to the gift return/exchange as well!&#xA0;</li><li>Please make sure to check out our full <a href="https://www.kulanikinis.com/pages/help-center?hcUrl=%252Fen-US%252Freturn-from-the-usa-82310">return policy!</a></li></ul>

Gift Exchange or Return

🚨 PSA: Returns from multiple orders cannot be sent back in one return package! 📦 Click for more info..!

&#x1F6A8; PSA: Returns from multiple orders or multiple return/exchange requests cannot be sent back in one return package!&#xA0;If you received a return label to use when setting up your return, please only use that label to send back the pieces you selected to return/exchange from the order the label corresponds to. If you add pieces from other orders, other return requests, or pieces you did not select when setting up your return on our portal, refunds or exchanges can not be processed for those items!&#xA0;Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; Bundling isn&apos;t possible as we use a scanning system based on the barcode of the return label that is attached to the package! The label confirms the information we use to process your exchange quickly and correctly. Adding pieces to a return parcel that do not match the information shown on the barcode of the return label can not be accounted for and so returns and exchanges for those items sadly can not be processed. &#x1F495; Additionally, your return label is calculated based on the weight of the items you are sending back. Adding additional items to your return parcel may result in the package being returned to you before it ever reaches us!!&#xA0;We want you to receive your refunds and exchanges, so please make sure to follow our policy of not bundling!

Bundle Returns (Please Don't!)

We love that you’ve shopped Kulani at one of our amazing retailers! 🥰 Purchases made at retail stores must be returned through those stores. Click for more info..!

We love that you&#x2019;ve shopped Kulani at one of our amazing retailers! &#x1F970; All purchases made through a retail store can only be returned or exchanged directly with the place of original purchase and in accordance with the store&#x2019;s return policies, as they have access to your order and payment information! &#x1F459;&#xA0;Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; Only purchases made on <a href="http://www.kulanikinis.co.uk" rel="noopener noreferrer" target="_blank">www.kulanikinis.co.uk</a>&#xA0;can be returned on this website!&#xA0;

Purchases Made at Retail Stores

While we hope this never happens, if you do receive an incorrect or faulty item, please contact us and we will help you!! 💔 Click for more info..!

While we hope it never happens, if you do accidentally receive a faulty piece or incorrect item, please contact our lovely Customer Experience Team as quickly as possible so that we can assess the issue and give you the best solution!&#xA0;You may also lodge your enquiry through our returns portal&#xA0;<a href="https://kulanikinis.loopreturns.com/#/">(click&#xA0;</a><a href="https://kulanikinis.loopreturns.com/#/">here</a><a href="https://kulanikinis.loopreturns.com/#/">)</a>. Please be sure to select &#x2018;my item is faulty&#x2019; for faulty/damaged items or &quot;I received the wrong item&quot; for incorrect items for your enquiry to be lodged correctly! The portal will prompt you for more information for us to assist! &#x1F50E;&#x1F495;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;<ul><li style="color: rgb(0, 0, 0);">Please flag any items suspected to be faulty or incorrect with us within 7 days of receiving your order!&#xA0;</li><li style="color: rgb(0, 0, 0);">We cannot accept any product with issues occurring after 6 months or if the issue is the result of not following our care instructions! <a href="https://kulanikinis.co.uk/pages/help-center?hcUrl=%252Fen-US%252Farticles%252Fcare-%2526-fabric-97711">Click here for care guide! </a></li><li style="color: rgb(0, 0, 0);">If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock! &#xA0;&#x1F495;</li></ul>

Faulty or Incorrect Items

Still need help? Email our Customer Care team and we will reply within 24 hours.

Returns & Exchanges