Lost Shipment- Standard ShippingUpdated 6 months ago

If your tracking shows your order has been delivered, but you can’t find your package, we will always do our best to help you locate your kinis!

✨ Tip!! ✨ We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.

If you still have no luck in locating your package, please contact Hermes / Evri directly and as quickly as possible! The reason we are unable to help you with this is because unfortunately due to privacy rules, we do not have the authority to open an investigation on your behalf! 💞 You can also inform our lovely customer care girlies at [email protected] and be sure to include your name and order number in the email! 

In order for us to be able to give you a refund or replacement, we will need evidence from Hermes / Evri confirming that the package was lost in transit or misdelivered - where Hermes / Evri is at fault. We sadly cannot offer compensation or a replacement if the delivery was completed correctly and the package stolen or lost following correct delivery.. 💞 Just a little heads up, we cannot be held responsible for orders which have been successfully delivered to the address provided, but not received by the customer. 🫶

✨ Tip!! ✨ We highly recommend always selecting a shipping address where you or someone you trust will be available to accept the package at delivery!