Click here for shipping information for the United Kingdom 🇬🇧, Gibraltar 🇬🇮, Guernsey 🇬🇬, and Isle of Man 🇮🇲

<p><span style="color: rgb(0, 0, 0);"><br></span></p><table style="width: 100%;"><tbody><tr><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Location</strong></span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Carrier</strong></span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Speed*</strong></span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;<br>&#xA3;0.00 - &#xA3;29.99</strong></span></div></td><td style="width: 12.7334%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;<br>&#xA3;30.00 - &#xA3;134.99</strong></span></div></td><td style="width: 12.4454%; vertical-align: middle; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><span id="isPasted" style="color: rgb(0, 0, 0);"><strong>Orders from&#xA0;</strong></span><span style="color: rgb(0, 0, 0);"><strong><br></strong><strong>&#xA3;135.00 - &#xA3;199.99</strong></span></span></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#xA3;200.00 - &#xA3;299.99</strong></span></div></td><td style="width: 12.215%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#xA3;300.00 - &#xA3;499.99</strong></span></div></td></tr><tr><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">UK</span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">DHL Express</span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">3 to 5&#xA0;<br>Business Days</span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;25.00</span></div></td><td style="width: 12.7334%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;30.00</span></div></td><td style="width: 12.4454%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;40.00</span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;60.00</span></div></td><td style="width: 12.215%;"><div style="text-align: center;"><span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: 12px; color: rgb(0, 0, 0);">&#xA3;100.00<br></span></span></div></td></tr><tr><td style="width: 12.5407%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">UK</span></div></td><td style="width: 12.5407%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">DHL Standard</span></div></td><td style="width: 12.5407%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">5 to 8&#xA0;<br>Business Days</span></div></td><td style="width: 12.5407%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;20.00</span></div></td><td style="width: 12.7334%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Free**</span></div></td><td style="width: 12.4454%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;20.00</span></div></td><td style="width: 12.5407%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;50.00</span></div></td><td style="width: 12.215%;"><div data-empty="true" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;70.00</span></div></td></tr></tbody></table><p dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><br></span></p><table style="width: 100%;"><tbody><tr><td style="width: 12.4463%; vertical-align: top;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Location</strong></span></div></td><td style="width: 12.4765%; vertical-align: top;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Carrier</strong></span></div></td><td style="width: 12.776%; vertical-align: top;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Shipping Speed*</strong></span></div></td><td style="width: 12.2655%; vertical-align: top;"><p id="isPasted" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;</strong><strong><br></strong><strong>&#xA3;0.00 - &#xA3;29.99</strong></span></p></td><td style="width: 13.1313%; vertical-align: top;"><p id="isPasted" style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;</strong><br><strong>&#xA3;30.00 - &#xA3;134.99</strong></span></p></td><td style="width: 12.1602%; vertical-align: top;"><div style="text-align: center;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from&#xA0;</strong></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong><br></strong><strong>&#xA3;135.00 - &#xA3;199.99</strong></span></div></td><td style="width: 12.4104%; vertical-align: top;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#xA3;200.00 - &#xA3;299.99</strong></span></div></td><td style="width: 12.1206%; vertical-align: top;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Orders from &#xA3;300.00 - &#xA3;499.99</strong></span></div></td></tr><tr><td style="width: 12.4463%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Guernsey, Isle of Man</span></div></td><td style="width: 12.4765%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">DHL Express</span></div></td><td style="width: 12.776%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">4 to 6&#xA0;</span></div><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Business Days</span></div></td><td style="width: 12.2655%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;25.00</span></div></td><td style="width: 13.1313%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;30.00</span></div></td><td style="width: 12.1602%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;40.00</span></div></td><td style="width: 12.4104%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;60.00</span></div></td><td style="width: 12.1206%;"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#xA3;100.00</span></div></td></tr></tbody></table><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><br></span></p><p dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Most orders ship from our warehouse in Sydney, Australia in less than 24 hours Monday - Friday. If your order is placed on a weekend, please allow additional 1-2 days for your order to be dispatched.</span></p><p dir="ltr" id="isPasted" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">*Shipping speed means how long it will take your shiny new package to reach you once your package has left our warehouse.&#xA0;</span><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">** To be eligible for free shipping your order subtotal must be valued between set amounts after any applicable discounts and credits are applied.<br></span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to the United States, please visit:&#xA0;</span><span style="color: rgb(0, 0, 0);"><a data-fr-linked="true" href="https://kulanikinis.com/" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">https://kulanikinis.com/</span></a></span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to Canada, please visit: <a href="https://www.kulanikinis.co/" style="text-decoration:none;">https://www.kulanikinis.co/</a>&#xA0;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to Australia and New Zealand, please visit: <a href="https://www.kulanikinis.com.au/" style="text-decoration:none;">https://www.kulanikinis.com.au/</a>&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">For shipping to Europe, please visit: <a href="https://kulanikiniseu.com/" style="text-decoration:none;">https://kulanikiniseu.com/</a></span></p><p><br></p>

Shipping Cost, Speed, and Carriers

We can not ship to any PO Boxes in the UK, Guernsey, Isle of Man, or Jersey at this time! Sorry!

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Currently we cannot ship to any PO Boxes in the UK, Guernsey, Isle of Man, or Jersey at this time, so sorry! &#x1F49E;</span></p>

PO Boxes

Click here for info on customs duties and taxes! 💰💞

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong><span style="color: rgb(0, 0, 0);">United Kingdom</span></strong></span><span style="color: rgb(0, 0, 0);"><br><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">All customs duties and taxes are included in the price of the items.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please know that we will pre-pay all required duties and taxes for you! &#x1F495; You should not need to pay any additional amounts! If you do receive a notification from DHL asking you to pay an additional amount or are asked to pay an additional amount at delivery, please do not pay and email our lovely Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> with your name and order number so that we can assist!</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Rest Of World</strong></span><span style="color: rgb(0, 0, 0);"><br><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">You may be required to pay sales tax, VAT, duties and/or customs charges on your Kulani Kinis purchase! Please factor these into your purchase costs before placing your order. The DHL team will contact you directly via email to arrange for payment of these fees before or at delivery.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We recommend contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you..! Should you have any further questions for us relating to this please email our lovely Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> for assistance!</span></p>

Customs Duties & VAT

Regretfully, we are unable to upgrade your shipping speed after your order is placed!

<p dir="ltr" id="isPasted"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">FYI!! We are unable to upgrade your shipping method after your order is placed! &#x1F495;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your order has not yet been sent to our pick and pack pixies, we may be able to cancel your order so that you can place a new order with a faster shipping method! Please keep in mind that orders are typically sent to our pick and pack pixies in less than an hour after your order is placed (our customer care girlies are super quick!!).&#xA0;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We recommend you to jump on our online chat or email our lovely customer care girlies at info@kulanikinis.com as soon as possible. Be sure to include your name and the order number in your email, and that you would like to request to cancel so that we can action this quickly for you!!&#xA0;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;&#xA0;</span></p><ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;"><span style="font-size: 12px;">If your order has already been sent out and you have received an email with your shipping information, we are sadly unable to cancel your order or upgrade your shipping speed - so sorry!</span>&#xA0;</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;"><span style="font-size: 12px;">Express is our fastest shipping method.</span>&#xA0;</span></p></li></ul><p><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you need help figuring out which shipping method you should choose at checkout, please jump on our online chat or email our lovely Customer Experience Team info@kulanikinis.com and we will be happy to help you!</span></p>

Upgrade Shipping Speed

We are not able to change your address of orders that have already shipped - so sorry! 💞 Click for more info..!

<p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" id="isPasted"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you place an order but then decide to change the delivery address or the address is incorrect, y</span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ou can change your delivery address within 15 minutes of checkout directly through the order confirmation.&#xA0;</span><br><br><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After 15 minutes you are unable to make automatic address changes, so please reach out to our lovely Customer Experience Team at&#xA0;</span><span style="font-size: 12px;"><a href="mailto:info@kulanikinis.com" style="text-decoration:none;"><span style="font-family: Arial, sans-serif; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">info@kulanikinis.com</span></a></span><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;or jump on our online chat to update your delivery address as soon as possible.&#xA0;</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to be make changes to your shipping address once you order has been&#xA0;picked and packed by our Warehouse Team.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier and they may be able to assist you with an address change.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);"><strong>Insufficient Address</strong></span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">FYI if your package can&apos;t be delivered due to an incorrect/insufficient address provided at the checkout we will not be able to offer redelivery, so sorry! Please email us at&#xA0;info@kulanikinis.com&#xA0;if your order fails delivery due to this and is marked as &#x2018;delivered to original sender&#x2019;!</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you have any further questions please email our lovely Customer Experience Team at info@kulanikinis.com and we will be able to assist you!</span></p>

Changing Your Shipping Address

Get ready! Your signature will be required for delivery! ✍🏼 Click for more info..!

<p dir="ltr" id="isPasted" style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Get ready! For packages shipped via DHL Express, your signature will be required for delivery! &#x270D;&#x1F3FC; Please make sure you are available to sign for your shiny new package when it is delivered to you! If you can&apos;t be present the driver will attempt delivery again or leave a note for you to contact your local DHL! &#x1F49E;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; In some instances, you may receive a message from DHL asking how you&apos;d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you release DHL + Kulani Kinis from all liability for any loss that may result from delivering the package according to your request. Kulani Kinis and DHL will not be able to send a replacement order or refund you for the order should any loss or damage occur!</span></p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/RdOkb7okeO7VXGNr/Screen_Shot_2022-11-15_at_1.58.06_PM_480x480-85286ef0-cebb-4bf8-818a-25f0eca91006.webp" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p>

Signature Required for Express Delivery

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here...

<p dir="ltr" id="isPasted" style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you still have no luck in locating your package, then please email our lovely Customer Experience Team at <a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> and be sure to include your name and order number in the email!&#xA0;</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Once you&apos;ve emailed us, we will open an investigation with DHL where every step and detail of the delivery is checked and the driver that delivered package is interviewed if possible. &#x1F575;&#x1F3FB;&#x200D;&#x2640;&#xFE0F; Due to formalities and time differences, the process of gathering information with DHL may take us more than 5 business days so please be patient with us!! &#x1F49E; After the investigation is completed, if your package is declared lost by DHL, we can then discuss a replacement with you!</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; If you gave DHL the authority to leave your package without your signature and DHL have confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement! &#x1F49E;</span></p>

Lost Shipment- Express Shipping

<p dir="ltr" id="isPasted"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">If you still have no luck in locating your package, please contact Hermes / Evri directly and as quickly as possible! The reason we are unable to help you with this is because unfortunately due to privacy rules, we do not have the authority to open an investigation on your behalf! &#x1F49E; You can also inform our lovely customer care girlies at&#xA0;info@kulanikinis.com&#xA0;and be sure to include your name and order number in the email!&#xA0;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">In order for us to be able to give you a refund or replacement, we will need evidence from Hermes / Evri confirming that the package was lost in transit or misdelivered - where Hermes / Evri is at fault. We sadly cannot offer compensation or a replacement if the delivery was completed correctly and the package stolen or lost following correct delivery.. &#x1F49E; Just a little heads up, we cannot be held responsible for orders which have been successfully delivered to the address provided, but not received by the customer. &#x1FAF6;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: rgb(0, 0, 0);">&#x2728; Tip!! &#x2728; We highly recommend always selecting a shipping address where you or someone you trust will be available to accept the package at delivery!</span></p>

Lost Shipment- Standard Shipping

While we hope this never happens.. 💔 if you do refuse the delivery click here for more info..!

<p><span style="font-size: 12px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">While we hope this never happens, if delivery fails due to an incorrect address, is left unclaimed or is refused delivery, please note the costs of shipping your order, shipping your order back to us, and any duties/taxes paid on your behalf will be deducted from your refund! Your refund will be processed when your package is received and inspected by our amazing returns girlies at our HQ in Sydney, Australia!</span></p>

Failed / Unclaimed / Refused Delivery

Still need help? Email our Customer Care team and we will reply within 24 hours.